As expectations rise for a digital customer experience, premises-based contact centers risk falling further behind in meeting today’s customer needs. Legacy systems cannot adapt to the pace of change, and many contact centers aren’t ready yet for a cloud migration. This represents a prime opportunity for channels to offer a cloud-based solution to enhance CX for these contact centers.
By attending this webinar, channel partners will learn why CPaaS is the ideal platform to address these challenges, not just to improve customer satisfaction, but to make agents more productive. Noted analyst Jon Arnold will provide his industry perspective and IntelePeer will share success stories from CPaaS deployments with contact centers.