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San Jose’s Civic Center Television Taps ENCO for Automated Captioning


As part of the City Manager’s Office at the City of San José, California, Civic Center Television records and broadcasts city council, committee, and select meetings to fulfill the city’s open government and transparency commitments. With the economic impact of the COVID-19 pandemic leading to projected budget shortfalls, the department turned to ENCO’s AI-enabled enCaption4 automated closed captioning system to continue providing hard-of-hearing viewers with high-quality captions while reducing their operational costs.