Netrounds, the leading provider of software-based automated active assurance solutions, announced “Zero Touch Provisioning and Testing” – a Proof of Concept (PoC) conducted in partnership with Itential that demonstrates the drastic benefits that global enterprises and communication service providers (CSPs) can achieve with network automation solutions.
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More than 60% of network degradations are first found by end-users – or not at all – as shown by a recent survey. This is often a result of not all service deliveries being tested prior to onboarding the end-user. This leads to resource-demanding efforts being required by the customer service desk and field engineers to restore the service to its working state.
Many enterprises and CSPs are now in the process of deploying software-defined wide-area network (SD-WAN) services in order to increase bandwidth at a lower cost and to achieve centralized management of the remote branches. SD-WAN also enables deployment of virtual network functions at the edge, which allows for more flexible and dynamic service creation. In order to confirm the work of that service when being provisioned, teams working with service delivery, engineering and operations must collaborate and leverage a combined automated provisioning and active testing solution that verifies services on the data plane, in the same way as end-users.
In the joint PoC, Netrounds and Itential demonstrate how to automate the most complex networks, including hybrid and multi-cloud environments, and ensure that high-quality services are delivered right the first time, and right all the time.
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“The ability to measure network performance from the customer perspective before the service is handed over to the customer ensures that there are fewer support tickets and returning calls. This drastically reduces operational costs and increases customer satisfaction,” said Anders Bergsten, VP Product Management at Netrounds. “A key enabler for this is our lightweight test agents, which measure across network layers, from the edge to the clouds. In our partnership with Itential, our automation capabilities are used across the full-service life cycle to safeguard the customer experience.”